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Archive for September, 2018

new week

September 24th, 2018 at 05:56 pm

So today they announced we have mandatory OT yet, I was the only one that stayed the time. I guess I am just too new to see what emails and rules we must follow. I hope I get enough done tomorrow that I will be able to leave earlier then today the difference in traffic made communte home twice as long too.

When I got home DH was late too. He had not opened his mail but did and found the same letter assigning him a doctor in a different city then we live in.
He immediately called the insurance company. I really feel bad for their staff as they tried to spin this insane ideas into something reasonable...…... the young man finally gave up with the spin and said he spends eight hours a day with people frustrated and mad about these stupid programs trying to force people into medical tests and going to doctors they would NEVER consider on their own.
So we opted out of them sending us any of this "helpful suggestions" in the future. LOL
How SAD and miserable of a job that must be to hear complaints all day long. At what point will this company wake up and see the damage they are inflicting on themselves.

dealing with bad customer service

September 22nd, 2018 at 05:16 pm

So the last couple of days have been trying to deal with just in my opinion unacceptable issues with companies I do business with. I have worked in customer service and do not usually let minor BS bother me but this week has me frustrated.
I am tired of emails with NO purpose but to sell me something. My homeowners insurance company sent 2 increasingly urgent emails that I call them to go over my policy ASAP. I called when I had a chance as business hours I am usually working. I TOLD them I was responding to THEIR emails and they acted like I called to discuss stuff about policy on my own they had hoped to sell me additional policies like car even though they had cancelled ME a few years ago because my son had an accident. so the guy said HUH well that is what those emails are about is to sell you upgrades or other insurance. I went back and re-read emails and shared with a friend who also agreed that WAS not the tone of email it was more like if I did not call there was going to be a problem.

#2 I have a membership at a massage chain and have built up many free uses and could not catch up with using them so I took a freeze on membership for 6 months to get a chance to use up visits. I am now in month 4 and for 2 of 4 months they tried to charge me the fee that is waived during a freeze. I complained and they acted like it was somehow my fault.


#3 This year the insurance we have through my husbands employer had already made me angry by sending a demanding letter to get a bunch of tests some person at insurance company decided without ever seeing me I needed. I ignored their RUDE letter NOW I get one with them assigning me a doctor.... in a town about 15-20 miles away from where I live … WTH?? Now I have to fight them to use a doctor in their network that is in my neighborhood seriously they have my address they sent the letter!!
I guess I should buy them a map app so they can see assigning to someone in another town is STUPID.


I need to get in a better frame of mind to deal with these annoyances.... I will talk to my independent agent to discuss insurance maybe change companies... massage place have now waived all fees and offered extras to appease me.

next is health insurance, every one whom asked who the company is just groans, and says "I am sorry, they suck" so I doubt I will have anything but trouble maybe next year company will have a better option.


#4

September 17th, 2018 at 03:10 pm

So I have wrote out 3 previous entries to the blog some were long and detailed and when I pushed the button to save and publish it just disappears so I am sending a test through today to see if it works.


hooray it finally works so I will just add to this.

The new job is going very well and even though it only last until JUNE 2019 I will make the most of the checks.
I was trying to hit every possible thing with money but I am truly getting frustrated at the speed so I am really dialing down on the car loan. being that it is the last quarter of the year I also want to send as much as I can to my IRA and Roth. also each end of month week they offer OT so I will try to get at least a few hours extra.

the bonus interest rate on my new accounts has made me think I should move most of my liquid accounts to this CU, although I noticed this last month my bank has lifted the rate they pay so I am doing a tiny bit better there.